STEVE A. YEE

EDUCATION

   Case Institute of Technology, Cleveland, Ohio - 1981-1983
   Major: Electrical Engineering (no degree conferred)

   Cleveland Institute of Art, Cleveland, Ohio - 1983-1988
   Major: Painting Minor: Ceramics/ Photography
   Awarded B.F.A. in Painting - 1988

   A+ Certified PC technician - 1998
 

COMPUTER EXPERIENCE

Platforms:  AMIGA, MAC, WINDOWS, LINUX.

Software and Hardware installation, configuring and troubleshooting.  PC assembly and upgrade. Networking, Dialup and DSL connectivity and Internet applications.
 

Software knowledge and experience

Amiga:  Various Image editing and animation software packages. Also knowledge of TCP/IP and PPP configuration.

Mac:     Adobe Illustrator, Photoshop, Pagemill, Pagemaker,Fractal Painter, Freehand 7, Filemaker Pro,
             Hotmetal Pro3, Netscape Communicator, PowerPoint, GraphicsConverter, and Fetch.

PC:   All Windows OS hardware, software install and troubleshooting. Same DTP and graphics and most Internet applications.

HTML: Hot Metal Pro3, FrontPage98, HomeSite4 and very comfortable with HTML4 and text editor.

Unix: 2 year's experience using Redhat linux Workstation to access, troubleshoot and administer commercial webhosting account on Sun Solaris web servers running Digital Unix 4. Experience with RedHat Linux installation and configuration.
 

RELATED TECHNICAL COMPUTER EXPERIENCE

Freelance design work : Illustrations, business cards, logos, direct mailings, and brochures.

Website Design:
Yeeware
Pish Posh
Sunset Inn Hotel
Four Season's Antiques and Auction.

OTHER EDUCATIONAL EXPERIENCE

Vermont Studio School, Johnson, Vermont - 1986
Six week residency scholarship at an artist colony. Visiting artists included re-known American painters: Louise Fishman, Katherine Porter and Sam Gilliam.
 

ART ACCOMPLISHMENTS

1993 to 1998

YEEWARE - Designed, produced, and marketed handmade vases, candlestick-holders, tableware and Christmas ornaments. Venues include the Cleveland Museum of Art, Pittsburgh Center for the Arts, and Pewabic Pottery.

1994 Exhibited at SPACES, Cleveland's premier contemporary art.gallery.

1987 Co-organized painting exhibit at the Cleveland Institute of Art.

1985 Painting in the Cleveland Museum of Art’s annual
MAY SHOW.

1985 Garden Show- Ceramic sculptures at American Crafts Gallery, Shaker Heights, Ohio.
 

WORK EXPERIENCE

May 2001- May 2003
EARTHLINK NETWORKS, Atlanta, Georgia.

CUSTOMER EXCELLENCE AND LOYALTY/ RETENTIONS Specialist

This elite group was responsible for resolving almost any type of Customer issue whether technical, billing or account related. Our main Mission was the reduction of Customer Churn. We made proactive outgoing calls to new and established customers. Some projects also involved Collections. Being from a technical background, I was placed on the more of the technical issues and did some customer escalates call backs.

NOV 1999- May 2001
EARTHLINK NETWORKS / MINDSPRING ENTERPRISES, Atlanta, Georgia.

SENIOR WEB HOSTING TECHNICIAN

Technical phone support for Web Hosting customers. This included Web server issues, DNS and zone file issues, Domain Name Registration, HTML troubleshooting( including Frontpage and other Web design programs) ,FTP , POP email and domain alias mail, basic CGI /Perl troubleshooting, various Ecommerce packages. Red Hat Linux workstations with secure shell access to the Digital Unix Web Servers is used to administer accounts.

APR 1998- NOV 1999
MINDSPRING ENTERPRISES, Atlanta, Georgia.

DIALUP SUPPORT TECHNICIAN

Technical phone support for dial-up customers using WinNT, Win98, Win95, Win 3.1, Mac OS.  Solve problems ranging  from connectivity issues, to application support for Microsoft Outlook/ Express, Internet Explorer, Netscape Communicator, WS-FTP, and Eudora Mail. Also, troubleshoot and resolve various hardware related problems.

1998
HBO & Co.

Contract job as member of laptop staging team. The project involved saving from laptop to network, upgrading hard drive and RAM, then restoring data to new drives. Quality testing was then performed to ensure laptops were functioning properly and able to connect to the Xylogics Mobile Network.

1996-1997
HUNTER DESIGN GROUP, Cleveland, Ohio

Graphic design and hardware/software install on MAC and Amiga and PC.

1988 – 1989
JOYCE PORCELLI GALLERY, Cleveland, Ohio

Assistant to Gallery owner/director. Duties included heavy client contact, fundraising efforts, phone, typing, filing, mailings, and hanging of shows.

1985 – 1986
PERSONNEL OFFICE AT CLEVELAND INSTITUTE OF ART

Assistant to Personnel Director assistant during the school year, then in charge of Personnel office for six weeks during the summer. Duties included file maintenance, mail, recording and posting incoming jobs, job referrals, and compiling, publishing and mailing monthly and bi-monthly listing of local, and national jobs, grants and opportunities for artists.